South East Asia Archives – unicommerce.com #1 Cloud based E-commerce Software Solutions to manage Order, Inventory, Warehouse Thu, 31 Aug 2023 09:48:18 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.2 https://infowordpress.s3.ap-south-1.amazonaws.com/wp-content/uploads/2021/08/03105610/favicon.png South East Asia Archives – unicommerce.com 32 32 Order Management System (OMS) Case Study for Edamama Philippines https://unicommerce.com/cases/case-study-edamama-ecommerce-platform-philippines/ https://unicommerce.com/cases/case-study-edamama-ecommerce-platform-philippines/#respond Wed, 08 Dec 2021 04:39:54 +0000 https://unicommerce.com/?post_type=project&p=254924 The post Order Management System (OMS) Case Study for Edamama Philippines appeared first on unicommerce.com.

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E-commerce Order Management System Case Study – Edamama Attained 99.99% Fulfillment Rate & Managed Business Operations Across 1,000+ brands

case study edamama philippines
edamama company profile

Company Overview

One of the most loved e-commerce platforms of the Philippines, Edamama is a shopping paradise designed exclusively for mothers and their children. Their platform is a go-to place for parents as they offer great options available in the market for family and personal care needs. 

Be it food & nutrition, home supplies, maternity supplies, or bathing & grooming, Edamama offers everything under the convenience of a single roof. The products offered by them are crafted with utmost care and love to suit the needs and wants of mothers, infants and older kids. 

Parents across the Philippines swear by the products of Edamama. This has led to a surge in the demand for their products across various locations of the Asian country. 

As the brand observed the rapid hike in the demand, they started searching for a platform where they can manage operations across vendors and bifurcate orders based on regional locations while maintaining a smooth flow of operations. 

To enhance Edamama’s customer service, Unicommerce came up with optimized e-commerce solutions.

Challenges : Process, Operations & Management

With the growing demand for personal care products, the platform saw a spike in its sales leading to operational bottlenecks across vendors and other demand channels. They were in need of a single tech-enabled platform to perform various functions, manage different vendors, and personalize their customers’ experience.

  • Real-time order flow from site to warehouse management system
  • Inventory management across multiple vendors
  • Integration from old system to delivery partner systems
  • Difficult to maintain real-time inventory and order updates

Our brand is run by mothers, for mothers and their children, so that they get only the best quality products. Unicommerce has helped us to keep our promise, enhance our operations and provide better services to our customers, all from a single platform. Their highly effective dropship and vendor management solutions are key to driving growth for our business, and we would definitely recommend them to other e-commerce businesses.

Bela Gupta D'Souza

Founder, Edamama

Collaboration with Unicommerce

Marico
  • Dropship Fulfillment Solution: Being an e-commerce platform, Edamama wanted to support large orders without any glitches. The dropship fulfillment solution of Unicommerce enabled Edamama to improve its order fulfillment and shipping processes for quick deliveries across the country.

  • Vendor Management Solution: Edamama required to better streamline vendor operations. With Unicommerce’s vendor management solution, they were able to manage inventory across various vendors. Also, it enabled them to maintain their order returns, enhancing their overall productivity.
  • Customized Order Allocation Feature: With Unicommerce onboard, Edamama was able to add the Barangay or Small Province fields, streamlining on-time deliveries across multiple locations.
  • Personalized E-commerce Solution: Using the customizable features provided by Unicommerce such as allowing smiley & emoji in sale order, gift messages on item level, etc. the brand is now able to provide a more personalized experience to its customers.

Results – Then and Now, How the things changed

Post the inception of Unicommerce as their e-commerce supply chain technology solutions provider, Edamama saw exceptional results in terms of sales. They dramatically enhanced overall operational speed while seamlessly maintaining 30K+ live catalog counts.

Unicommerce’s strong product infrastructure enabled the brand to manage operations across 400+ registered vendors and 1,000+ brands with ease, amplifying their customer service experience and allowing the brand to dispatch tens of thousands of items per month.

Edamama increased their fulfillment rate to 99.99%+ which has supported the brand to deploy cost-effective and customer-centric performance.

how unicommerce helps edamama

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

Smooth operations across 400+ registered vendors and 1,000+ brands

Enabled tens of thousands of dispatches per month ensuring 99.99%+ fulfillment rates

Handled live catalog count of 30K+ and live inventory count of 19M+

Download the success story to draft your learnings and boost your business growth exponentially!

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6K+ Order Management for a Malaysian Brand | Luxurious Craving https://unicommerce.com/cases/case-study-luxurious-craving-malaysia/ https://unicommerce.com/cases/case-study-luxurious-craving-malaysia/#respond Thu, 12 Aug 2021 18:37:18 +0000 http://unicommerce.info/?post_type=project&p=241454 The post 6K+ Order Management for a Malaysian Brand | Luxurious Craving appeared first on unicommerce.com.

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How Unicommerce’s Multichannel Order & Inventory Solutions enabled Luxurious Craving, an online luxury goods platform in Malaysia, to ensure smooth operations across Amazon Japan, eBay, etc.

luxurious craving case study
unicommerce ensured luxurious craving to smooth operations

Company Overview

Luxurious Craving is the most celebrated online platform in Malaysia, offering a huge range of lavish and luxurious designer products from the most sought-after local and international brands. 

The product range offered by the online e-commerce platform includes both fashion goods and accessories. From swanky fashion footwear to designer clothes, the Luxurious Craving has a plethora of options to choose from. 

Being a go-to place for all Malaysian consumers, Luxurious Craving was scaling up on sales. Be it expanding operations across multiple demand channels or fastening up the order fulfillment process, the brand wanted to manage everything via a single tech platform. All of this led them to join hands with Unicommerce. And the growth rate was incredible!

Challenges : Process, Operations & Management

Luxurious Craving is one of the most marketed platforms as they offer a huge range of fashion products. Given it’s an online platform, onboarding other local and international brands, it became difficult for them to manage their order volume on a daily basis. Moreover, the growing customer base led the e-commerce platform to go on a rapid search for a platform that offers supply chain technology solutions. Initially, it was really difficult for them to maintain and manage their vendors efficiently. Not only did they want to carry on their supply chain operations flexibly across multiple sales channels, but also wanted to track logistics operations.

  • Unstable operations across vendors
  • Lower profits from multiple sales channels 
  • Inaccurate invoices and tax slips
  • Unable to add Japanese language font for Amazon listings 
  • Difficulty in maintaining real-time updates on operations

Collaboration with Unicommerce

Luxurious-Craving

Vendor Management Solution:

Managing multiple vendors is one of the imperative tasks for an e-commerce platform. From managing the vendor’s catalog to taking care of the competitive prices while ensuring on-time delivery, Unicommerce helped Luxurious Craving manage sales across multiple vendors with its highly advanced procurement solutions, helping them enhance their customer service.

Tax Class Configuration:

Avoiding error-prone invoices was one of the goals of the e-commerce platform. With Unicommerce, the brand was able to configure the right currency codes, adapt to tax type & tax range, etc. allowing them to maintain transparency in their operations.

Shipping reports feature:

The customized solutions of Unicommerce enabled the brand to develop shipping reports in their preferred XLSX format for shipping providers such as FedEx.

Sales Channel Integration:

Using the multichannel order & inventory management system software solutions, Unicommerce assisted Luxurious Craving to manage orders and purchases in bulk. The brand now seamlessly handles all its operations across multiple sales channels.

Language Support Integration:

Japanese language font support was provided to the brand to manage product listings more effectively over marketplaces such as Amazon.

Real-Time Updates:

Unicommerce helped Luxurious Craving attain highly customizable and systematic reports under the dashboard segment resulting in accurate tracking of their sales, fulfillment, inventory, returns, payments, etc.

Results – Then and Now, How the things changed

Luxurious Craving, post adapting the multichannel inventory and omnichannel management solutions of Unicommerce has managed to easily dispatch 6K+ orders per month, all while reducing their fulfillment time and enhancing their deliveries.

Unicommerce has enabled the brand to seamlessly integrate and maintain an uninterrupted business with over 67+ vendors & 165 brands, helping them maintain an inventory count of around 9.2K+ items. 

With Unicommerce, the brand has worked on increasing their overall sales, catering to a larger audience in the fastest time, and enhancing their overall productivity to mark higher ROI and amplified growth.

  • Efficient management of operations across 67+ vendors and 165 brands
  • Tailor-made shipment reports for shipping providers such as FedEx
  • Real-time maintenance of orders and inventory for quick deliveries resulted in 6K+ dispatches per month
  • Smoothly worked with Amazon Japan, giving Japanese language font support across the marketplace

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

1.7K+ Live Catalog Count

Operations Managed across 67+ Vendors

6K+ Orders Dispatched per Month

165 Brands Managed Seamlessly

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10X Growth in Sales for the last-mile delivery platform | PayO Asia https://unicommerce.com/cases/case-study-payo-asia-southeast-asia/ https://unicommerce.com/cases/case-study-payo-asia-southeast-asia/#respond Thu, 12 Aug 2021 18:30:16 +0000 http://unicommerce.info/?post_type=project&p=241394 The post 10X Growth in Sales for the last-mile delivery platform | PayO Asia appeared first on unicommerce.com.

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How Unicommerce empowered Payo Asia, leading last-mile delivery platform in South East Asia to achieve 10X growth in sales, simplifying their operations across 43 Facilities!

payo case study
unicommerce empowered payo asia to achieve 10x growth

Company Overview

Payo Asia is a one-stop solution provider for last-mile delivery and fulfillment services for e-commerce businesses in South East Asia. The platform enables brands and e-commerce sellers to enhance their shipping processes, lower cancellation rates with accurate fulfillment support, and provide better customer service with efficient tracking information. 

Payo Asia excels at connecting sellers to their customers even to the farthest of locations by allowing them to choose from a range of courier services and also gives an option to its clients to store their products at Payo Asia warehouses eliminating storage costs and restricting issues of wrong deliveries, product storage, picking, packing, shipping, etc.

Being extremely popular among SEA e-commerce sellers, the service provider experienced huge demands for fulfillment services. This raises a need for a platform that could enable them to amplify productivity with fast-paced technology solutions to meet all the demands. Unicommerce empowered them with excellent and responsive support, letting them achieve phenomenal results. 

This all paved the way for Unicommerce that’s proven to empowered other 3PL service providers in South East Asia with the automation of fulfillment and warehouse operations by providing excellent and responsive support.

Challenges Faced By Payo Asia

Payo Asia is one of the most popular platforms in SEA as it empowered various e-commerce brands with logistics and delivery solutions. Given the main goal of the solution provider is to process orders quickly, the growing demand made it difficult for the brand to manage bulk orders, increasing the technical glitches. This made them seek a platform to automate the fulfillment and warehouse operations. Moreover, to expand operations in the Philippines, it became necessary for them to join hands with Unicommerce.

  • Lower order fulfillment rates
  • Unoptimized inventory management
  • Difficulty in tackling multiple warehouse operations
  • Unable to ship across multiple regions in the Philippines
  • Inaccurate reports and real-time updates

Collaboration with Unicommerce

Payo-Asia

Order Fulfillment Solution:

With Unicommerce’s order fulfillment and processing solution, Payo Asia successfully managed to amplify their operations, enabling them to provide quick and fast deliveries.

Inventory Management Solution:

Before Unicommerce, maintaining the quality of the inventory while routinely checking the availability of stock was difficult. Now Pay0 Asia can scrutinize and distinguish between good and bad inventory, enhancing their overall operational efficiency.

Warehouse Management Solution:

Managing both online and offline brands is not a challenge anymore as Unicommerce has enabled Payo Asia with its robust Warehouse management solution. This has led them to manage 43 Facilities.

Customized Solution:

Increasing their poll of customers was possible after Unicommerce came into the picture. Payo Asia was able to expand and maintain operations across regions of the Philippines effectively.

Real-time Reports:

Unicommerce enabled Payo Asia analyze highly customizable and systematic reports resulting in on-the-mark tracking of fulfillment, inventory, returns, etc. Moreover, the brand managed to maintain separate reports for all of its clients, enhancing their serviceability.

Results – Then and Now, How the things changed

Payo Asia has been operating across 43 facilities for 30 brands across 6 locations with complete ease using the advanced warehouse management solutions of Unicommerce, which enabled them to increase their total sale orders from 5K to 54K+ in only 5 months, amounting to 10X growth in sales

Unicommerce has enabled the 3PL service provider to manage multiple facilities spread across 5 states, dispatching 54K+ items all from a single panel, and has been able to amplify their productivity, ultimately increasing their overall profitability.

Post-implementation of the solutions provided by Unicommerce, Payo Asia has not only been able to serve customers spread across many regions of South East Asia but has experienced greater ROI.

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

Smooth and efficient operations across 43 facilities

Optimized inventory management lead to 10X growth in sales

Real-time maintenance of order fulfillment ensuring 54K+ dispatches/month

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99.99% Order Fulfillment Rates for a Philippines Brand | Ellana Cosmetics https://unicommerce.com/cases/case-study-ellana-cosmetics-philippines/ https://unicommerce.com/cases/case-study-ellana-cosmetics-philippines/#respond Thu, 12 Aug 2021 18:26:40 +0000 http://unicommerce.info/?post_type=project&p=241436 The post 99.99% Order Fulfillment Rates for a Philippines Brand | Ellana Cosmetics appeared first on unicommerce.com.

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How Unicommerce’s Multichannel Solutions helped Philippines-based beauty brand, Ellana Cosmetics achieve 99.99% order fulfillment rates

ellana cosmetics case study
ellana cosmetics achieve 99.99% order fulfillment rates

Company Overview

One of the most popular cosmetic brands in the Philippines, Ellana Cosmetics is a unique personal and beauty brand that works towards creating highly effective yet environmentally sensitive products. Ellana Cosmetics brings multiple product categories including skincare, personal care, hair care, makeup, under the convenience of a single roof. 

Ellana Cosmetic believes in formulating products that can encourage healthy and radiant skin. The brand strives to offer cruelty-free products, nourishing the skin without damaging the planet. Known for its reusable and recyclable packaging, Ellana Cosmetics uses ingredients that are both filler-free and gentle. 

With the best-selling products and a growing customer base, Ellana Cosmetics was on a rapid search to stabilize operations, fulfill orders faster while enhancing their customers’ experience. 

To help the brand improve its supply chain operations, Unicommerce came into the picture as their trusted eCommerce supply chain technology partner. And the results delivered were phenomenal! 

Challenges : Process, Operations & Management

Ellana started its operations in 2007, and since then it has been serving people with sustainable beauty products. With growing prospects, the brand was facing issues in order processing and order fulfillment. They were in dire need to optimize logistics costs. They needed a single tech interface that can help them; manage their operations across multiple sales channels, integrate last-mile delivery platforms, and analyze error-free and accurate reports. Moreover, Ellana wanted to inform and educate its mission and vision to people living in small provinces while giving a personalized experience to their customers.

  • Delayed order processing & fulfillment
  • Unaligned multiple sales channels operations
  • Narrowed customer base across regions
  • Inaccurate business reports & analytics

Collaboration with Unicommerce

Ellana-Mineral-Cosmetics

Delivery Platforms Integrations:

Unicommerce provided Ellana hassle-free and quick eCommerce integrations with last-mile delivery platforms such as Fleet and XDE. This accelerated the order fulfillment rate to 99.99%.

Customized E-commerce solutions:

With Unicommerce’s highly customizable solutions, Ellana was able to add ‘Barangay’ or Small province fields and other provinces of the Philippines, enabling them to reach a wider audience and further allowing them to segregate sales accordingly.

Multi-channel Integrations:

Using the technologically advanced inventory management, order processing, and warehouse management solutions, Unicommerce assisted Ellana to streamline its eCommerce operations across multiple sales channels – Lazada, Shoppe, and various Shopify stores.

Systematic dashboards & reports:

Unicommerce’s software Uniware offers systematic dashboards & reports where a user can check their daily progress. The system helped the brand to keep a track of their daily operations as they can now check their pending orders, SLA breached, failed orders, unverified orders, etc.

Results – Then and Now, How the things changed

Unicommerce has been working every step of the way to empower the leading Cosmetics brand in the Philippines to strengthen their last-mile deliveries and amplify their customer services. Post onboarding Unicommerce as their eCommerce technology solutions provider, Ellana Cosmetics not only managed to simplify their shipping and delivery processes to serve a wider audience, but they were also able to seamlessly manage their live catalog count of 1.5K+ items.

With the addition of various regions such as Barangay & Provinces, the brand made sure to make faster, better, and more efficient deliveries. Moreover, knowing the customers’ exact locations resulted in 800+ dispatches in a month with 99.99% fulfillment rates as promised.

With a mission to increase their overall profitability with automation and ease of integration, Unicommerce aligned Ellana with top eCommerce platforms such as Lazada, Shopee, Shopify, and logistics platforms such as Fleet XDE, and much more.

Hassle-free Business | Higher Sales | Lower Operations Cost

[contact-form-7]

Robust logistics integrations with top last-mile delivery partners such as Fleet & XDE to enhance the operational efficiency

End-to-end eCommerce to ensure smoother operations across Lazada, Shopee, Shopify, etc resulting in 800+ dispatches

Real-time management of inventory & dispatches for quick and efficient deliveries ensuring 99.99% fulfillment rates

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